Demos & use cases

Webhook trigger Task agent Switch step Approval step AAP job template MCP integration

Ticket Enrichment

ServiceNow webhook triggers AI triage that routes incidents three ways — auto-remediate, approval-gated remediation, or enrich-and-assign — with dynamic AAP job templates and SNOW ticket updates on every path.

1 workflow 3 playbooks ~30 min setup

All demos

TMM Created

disk utilization Rule-based Active

Disk Utilization & Remediation

Check disk usage, route by percent full, and remediate proportionally. Continue, cleanup logs, expand EBS, or escalate.

incident remediation Rule-based Active

🔍 AI Generated

Event-Driven xSOS RCA

Unknown issue event hits SQS, EDA launches xSOS on the host, and operators get a structured RCA report before choosing remediation.

Webhook trigger AAP job template Script step

3 playbooks ~30 min setup

⚖️ AI Generated

cert rotation AI-assisted Active

Risk-Based Routing

Route certificate renewals by AI-assessed risk level — low, medium, and high paths get different treatment.

Manual trigger Task agent Switch step Approval step AAP job template

1 workflow 5 playbooks ~30 min setup

📅 AI Generated

cert rotation Rule-based Active

Proactive Assessment

Scheduled proactive scans find expiring certificates before they become incidents.

Schedule trigger Switch step AAP job template

1 workflow 5 playbooks ~45 min setup

⏳ AI Generated

cert rotation Rule-based Active

Expiry Threshold Routing

Switch on cert_status from days remaining — skip, plan, renew, or emergency — no AI required.

1 workflow 7 playbooks ~15 min setup

🩺 AI Generated

service health Rule-based Active

Service State Routing

Check httpd state, switch on service_state — log OK, start, restart, or install in one workflow.

patching Rule-based Active

🩹 TMM Created

Multi-OS Cloud Patching

Snapshot EC2, patch RHEL and Windows in parallel, restore on failure, and publish a compliance report. Playbooks from product-demos.

Manual trigger Conditional step Converge step AAP job template

1 workflow 9 playbooks ~30 min setup

🩹 AI Generated

patching Rule-based Active

Patch Severity Routing

Assess patch severity, switch on highest_severity — patch now, schedule, batch, or report compliant.

1 workflow 6 playbooks ~20 min setup

👤 AI Generated

user lifecycle Rule-based Active

Request Type Routing

Survey or webhook sets request_type — provision new hire, contractor, role change, or termination.

1 workflow 6 playbooks ~20 min setup

💾 AI Generated

backup management Rule-based Active

Backup Result Routing

Switch on backup_result — verify success, retry partial, escalate failed, or log skipped.

subscription management Rule-based Active

📋 AI Generated

RHEL Subscription Routing

Check RHEL subscription status — registered, expiring, expired, or unregistered — each gets a different path.

kernel compliance Rule-based Active

🐧 AI Generated

Kernel Compliance Routing

Scan kernel compliance — compliant, reboot required, drift, or EOL — switch to the right response.

🤖 AI Generated

Manual trigger Task agent Switch step Approval step AAP job template MCP integration ServiceNow MCP

AI Incident Triage

AI agent triages incidents, selects remediation strategy, and routes to the right playbook.

1 workflow 1 playbooks ~30 min setup

🔧 TMM Created

Webhook trigger Switch step AAP job template Task agent Approval step

Novel Incident Remediation

Known incident types route directly to existing AAP job templates. Unknown incidents trigger an AI agent that investigates, enriches the SNOW ticket, generates a remediation plan, and executes after approval.

1 workflow 6 playbooks ~30 min setup

🔗 AI Generated